About this position
Desired Qualifications
- Minimum two years' experience in a supervisory or management role within a fine-dining or upscale restaurant.
- Strong knowledge of food and beverage operations, floor management, and guest service standards.
- Experience with POS systems, scheduling, and basic cost or inventory control.
- High school diploma or equivalent qualification; hospitality management qualification is an advantage.
- Ability to work flexible schedules including evenings, weekends, and holidays.
Skills and Abilities
- Strong leadership, people management, and decision-making skills.
- Excellent communication and guest service abilities.
- High attention to detail and consistency across all floor operations.
- Ability to manage busy service periods calmly and efficiently.
- Strong problem-solving and conflict-resolution skills.
- Ability to stand for extended periods and move between floors, including frequent use of stairs, throughout service.
- Professional appearance, good hygiene, and adherence to grooming standards.
- Deliver consistently high levels of guest satisfaction and service quality across the floor.
- Ensure smooth, efficient coordination of the entire floor team.
- Maintain cleanliness, organization, and presentation of all dining areas.
- Ensure compliance with service, health, and safety standards, and meet floor revenue targets.
- Train and develop FOH staff.
- Oversee and supervise floor operations to ensure all standard operating procedures are followed in accordance with company policy.
General Duties, Tasks, and Responsibilities
- Oversee guest seating, reservations, and table assignments to optimize floor flow.
- Oversee the dining areas to ensure cleanliness, organization, and a welcoming ambiance.
- Handle guest inquiries, special requests, and escalated service concerns.
- Monitor service timing across all sections to ensure prompt delivery of food and beverages.
- Liaise with kitchen and management to ensure accurate and timely order preparation.
- Maintain comprehensive knowledge of menus, ingredients, and daily specials.
- Oversee payment handling, cash-handling procedures, and daily revenue reporting.
- Lead staff briefings and meetings to communicate updates and reinforce standards.
- Resolve complex guest complaints professionally and efficiently.
- Enforce health, safety, and sanitation standards across the floor.
- Oversee inventory control, stock ordering, and cost management for the floor.
- Manage staff scheduling and floor coverage.
- Lead by example, maintaining professionalism and a positive work environment.
Location
New York .
The source lists New York but does not specify a city. Check the original listing for the work location and any remote-work conditions.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3219964091.