SEO Client Success Manager (Charlotte)

About this position

The Client Success Manager (CSM) owns and manages CGN's recurring client relationships, with a primary focus on ongoing SEO partnerships. This role ensures clients have an exceptional experience, achieve measurable business results, and remain long-term partners of CGN. 

The CSM serves as a trusted advisor: leading strategic conversations, reporting on performance, identifying growth opportunities, and introducing additional CGN programs where they align with client goals.

Because clients look to the CSM to explain how marketing drives their business, a working knowledge of digital marketing is preferred. The CSM partners closely with CGN's SEO specialists, who analyze performance data and develop recommendations, and translate that work into clear, practical guidance that interior remodeling owners can understand.

The CSM is also responsible for maintaining clear communication across internal teams to consistently meet timelines and expectations. This role prioritizes high-quality, personalized client touchpoints over volume, ensuring every client receives thoughtful guidance, clarity, and value.

Individuals with a predominant I/D DISC profile thrive in this role, bringing energy, confidence, and momentum to client relationships.

• Client Journey Management: Own and guide clients through the recurring SEO product lifecycle, ensuring seamless adoption, ongoing engagement, and long-term retention.
• Client Reviews & Strategic Planning: Facilitate recurring monthly client calls, Quarterly Business Reviews, and annual planning conversations to ensure satisfaction, review performance, proactively resolve issues, and uncover expansion opportunities aligned with client goals.
• Business & Marketing Advisory: Act as a subject matter expert in the interior remodeling and marketing space. Work alongside CGN's SEO specialists to bring their analysis and recommendations into client conversations, explaining what performance results mean for the client's business and how the strategy supports their goals.
• Critical Issue Management: Serve as the escalation point for client concerns, ensuring timely resolution and communication.
• Cross-Team Collaboration: Serve as the client's voice internally by consistently communicating client progress, key insights, and challenges. Ensure each team has the context needed to address issues quickly, refine strategies, and deliver a seamless client experience.
• Revenue Growth: Identify and present opportunities to upsell and cross-sell CGN programs that align with client goals.

• Revenue Under Management: Own and manage a defined book of business, maintaining visibility into active recurring and project revenue.
• Client Retention: Drive long-term client retention through proactive communication, issue resolution, and strong relationship management.
• Meaningful Client Touchpoints: Maintain a consistent cadence of high-quality, value-driven client interactions (monthly calls, QBRs, annual reviews), prioritizing depth over volume.
• Client Satisfaction Score: Maintain strong client satisfaction scores 
• SEO Expansions & Upsells: Identify, recommend, and help close SEO expansions aligned with client goals and performance opportunities.
  

• Experience as a Client Success Manager or in a similar role, serving as the main point of contact for a client account
• Strong communication skills and consistent follow-through
• Comfort presenting new products or services to clients and guiding them through the decision

• Working knowledge of digital marketing, especially SEO (local and organic search, content, website performance), and how it connects to lead generation and revenue
• Ability to understand marketing reports and explain results and recommendations in plain language to business owners
• Familiarity with the broader marketing mix, such as paid advertising, content, reputation, and social media, and how these channels support SEO results
• Experience in the home services, remodeling, or construction industry
• Collaborative mindset and comfort working closely with specialists across teams
• Confidence leading executive-level conversations and presentations
  

Job Type: Full-time

Compensation: 70,000–80,000 competitive base salary, plus performance-based compensation tied to revenue under management and commission opportunities for upsells and account expansions.

• Paid Time Off: 36 total paid days off each year, including 25 PTO days and 11 paid federal holidays.
• Financial Security: With a 401(k) plan and a company match of up to 4%, we're committed to helping you secure your financial future.
• Comprehensive Benefits: CGN covers 50% of health and dental insurance premiums and fully covers life insurance for all team members. Benefits include:
• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Parental Leave
• Continuous Learning: We invest in your growth, from industry certifications to training opportunities.
• Client Profile: We specialize in partnering with interior remodeling contractors. These are high-end, quality-driven, growing companies that seek long-term marketing partnerships.
  

• 8-hour shift
• Monday to Friday
• Hybrid work model: 3 days in-office, 2 days remote (hybrid schedule starts after the first 90 days of employment)
  

1. 15-Minute Phone Interview
2. Preliminary Zoom Interview
3. Strengths Assessment and Culture-Fit Interview
4. Practical Interview
5. Reference and background check
6. Offer

Location and commute

Charlotte, NC 28245.

Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.

How to apply

Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3188471147.