Front of House Manager

About this position

Jean's is a high-energy restaurant and nightlife destination where hospitality, atmosphere, and exceptional service come together. We are looking for an experienced, hands-on Front of House Manager who thrives in a fast-paced environment, leads by example, and understands the demands of both restaurant service and nightlife operations.

The ideal candidate is confident, organized, detail-oriented, and passionate about creating an exceptional guest experience while maintaining high standards across all aspects of service.

• Oversee daily front-of-house operations, ensuring smooth, efficient, and elevated service.

• Lead, train, motivate, and manage FOH staff, including servers, bartenders, hosts, runners, and support staff.

• Maintain a strong presence on the floor throughout service, proactively addressing guest needs and operational challenges.

• Manage guest relations, VIP experiences, special requests, and service recovery with professionalism and discretion.

• Coordinate closely with the kitchen, bar, reservations, and management teams to ensure seamless operations.

• Oversee opening and closing procedures, including end-of-night reporting, cash handling, and securing the venue.

• Assist with staff scheduling, shift assignments, attendance, and labor management.

• Maintain high standards of hospitality, cleanliness, presentation, and overall venue atmosphere.

• Support private events, special programming, and high-volume nightlife operations.

• Ensure compliance with all health, safety, alcohol service, and company policies.

• Hold team members accountable while fostering a positive, professional, and results-driven work environment.

• Minimum 3 years of front-of-house management experience in a high-volume restaurant, upscale hospitality venue, or nightlife environment preferred.

• Strong leadership, communication, and problem-solving skills.

• Ability to remain calm, professional, and decisive under pressure.

• Experience managing large teams and handling high-volume service.

• Strong understanding of hospitality standards, guest relations, and restaurant operations.

• Excellent organizational skills and attention to detail.

• Experience with POS systems, reservation platforms, and staff scheduling tools.

• A proactive, hands-on management style with a strong sense of ownership and accountability.

This position requires a flexible schedule and a commitment to working during Jean's busiest operating hours.

• Late-night availability is mandatory, including shifts that extend into the early morning hours.

• Must be available to work Fridays, Saturdays, Sundays, and holidays, as business needs require.

• Must be comfortable working extended shifts during peak service periods, special events, and high-volume nights.

• Must be available for opening and closing management shifts, including remaining on-site until all closing responsibilities are completed.

• Flexibility to accommodate changing schedules, seasonal demands, and special events is essential.

• Reliable attendance, punctuality, and consistent on-site leadership are expected.

Please note: Jean's operates in a hospitality and nightlife environment. This is not a traditional 9-to-5 management position. Candidates must understand and embrace the schedule, pace, and demands of late-night restaurant operations.

We want a manager who takes ownership of the floor, leads from the front, and sets the standard for the entire team. Someone who understands that exceptional hospitality requires consistency, attention to detail, accountability, and the ability to perform under pressure.

The right person will bring positive energy, strong leadership, and a solutions-oriented mindset to every shift.

Location

New York .

The source lists New York but does not specify a city. Check the original listing for the work location and any remote-work conditions.

How to apply

Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3222348098.