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Watch Specialist

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Time+Tide Watches Soho, NY
Job typeOther PostedOct 25, 2026 Apply byNov 24, 2026

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About this position

Position Description: Time+Tide Studio Watch Specialist

Position Details

  • Location: Soho, New York
  • Industry: Retail (Luxury Watches)
  • Contract Type: Full Time

Position Summary

Reporting to the Time+Tide Studio Manager, the Time+Tide Studio Watch Specialist is responsible for ensuring the Time+Tide Studio offers a best in class customer experience across retail, events and customer service.

Retail Experience and Sales

  • Maintain excellent product knowledge of all retail partner brands, ensuring they are presented in a premium and professional manner at all times. 
  • Account for stock security, ensuring stock takes are carried out efficiently following guidelines and that investigations are elevated and carried out to guarantee the results are accurate and under target.
  • Ensure excellent customer service is provided and customer complaints are resolved efficiently and effectively.
  • Contribute positively to the Time+Tide Studio team achieving monthly and annual sales targets.
  • Build and maintain customer relationships to grow our US and New York watch community and create VIP customers.
  • Ensure high standards of visual merchandising are maintained at all times including updating of in Studio screens.
  • Assist with the fulfillment and dispatch of online orders.

Studio Events

  • Support the Time+Tide Studio Manager to ensure Studio events are presented and executed to a high standard.

Customer Service

  • Provide the highest level of customer service in store and ensure that the customer experience is always outstanding and worthy of maximizing 5-Star Google Reviews.
  • Be a reliable point of contact for customer service support for Time+Tide Studio sales.
  • Timely resolution of customer service issues.
  • Liaise with local watch technicians to raise repair jobs and ensure customers receive appropriate communication and updates on job status.

Key Performance Indicators

  • Contribution to achieving positive customer feedback and 5-Star reviews on Google.
  • Contribution to achieving sales targets.
  • Contribution to stock management metrics including stock take results.
  • Mystery shopper results.

Key Interactions

  • Time+Tide Studio Manager (New York)
  • Time+Tide Assistant Studio Manager (New York)
  • Time+Tide Studio Watch Specialists (New York)
  • Time+Tide General Manager (US)
  • Time+Tide General Manager Global (Melbourne based)
  • E-Commerce Manager (Melbourne based)
  • E-Commerce Executive (New York based)
  • International and local brand partners
  • Third party watch technicians
  • Time+Tide Studio customers

Location and commute

Soho, NY .

Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.

How to apply

Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3209386394.

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