About this position
Director, Patient Support Services
This highly visible role combines operational leadership, manufacturer and provider partnerships, team development, and patient-centered program improvement.
What You’ll Do
- Lead and develop 4–8 Therapy Operations Managers and their teams
- Oversee performance, productivity, quality, patient safety, and program scalability
- Manage relationships with pharmaceutical manufacturers, providers, and health systems
- Lead business reviews, performance discussions, and operational escalations
- Establish KPIs and turn performance data into actionable improvements
- Strengthen SOPs, workflows, staffing models, and operational processes
- Partner with Clinical, Intake, Reimbursement, Quality, and Patient Services teams
- Present program updates and strategic recommendations to executive leadership
What You Bring
- PharmD or active RPh licensure
- Bachelor’s degree required; MBA, MHA, or related master’s preferred
- 1-8 years of progressive specialty pharmacy or complex therapy leadership
- Experience managing managers and building high-performing teams
- Knowledge of rare disease workflows, regulatory requirements, and accreditation standards
- Strong manufacturer-facing, client-management, and executive presentation skills
- CareTend, CPR+, or SPRx experience preferred
Location and commute
Elk Grove Village, IL 60009.
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3199507864.