About this position
Company Description Home Instead is the world’s leading provider of in-home care, helping older adults live safely and independently at home while maintaining quality of life. The organization offers support ranging from occasional respite care to full-time assistance, delivered by carefully selected Care Pros who provide reliable, compassionate service. Backed by its parent company, Honor Technology, Home Instead combines innovative home care solutions with a long-standing commitment to dignity and respect for aging adults. With over 30 years of experience, the company focuses on giving families peace of mind and enhancing the caregiving experience through technology and personal connection.Role Description The Community Liaison is a full-time, on-site role based in Granville, OH. This position is responsible for building and maintaining relationships with local organizations, referral partners, and community groups to increase awareness of Home Instead’s services. Day-to-day tasks include representing the company at community events, coordinating outreach activities, delivering presentations, and sharing information about in-home care options for older adults and their families. The Community Liaison collaborates closely with internal teams to ensure consistent messaging, track community engagement efforts, and provide feedback on local needs and opportunities. This role also involves responding to inquiries from potential clients and families, offering excellent customer service and guidance throughout the initial stages of care.
Qualifications
- Candidates should possess strong Community Engagement and Community Outreach skills, with experience building partnerships and representing an organization in public settings.
- Candidates should possess excellent Communication skills, including clear verbal and written communication and confident public speaking abilities.
- Candidates should possess solid Customer Service skills, with a focus on empathy, active listening, and professional follow-through when supporting families and community partners.
- Candidates should possess knowledge of Home Care services or related fields, with the ability to explain care options and aging-in-place resources in an accessible way.
- Experience in healthcare, social services, senior services, or nonprofit community work is beneficial.
- Ability to work independently, manage multiple priorities, and travel locally for meetings and events.
- Proficiency with basic office software and CRM or outreach tracking tools is helpful.
- Associate’s or Bachelor’s degree in Communications, Marketing, Social Work, Gerontology, or a related field, or equivalent relevant experience.
Location and commute
Akron, OH 44329.
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3214758447.