About this position
Job Descriptions:
Employment Type: Full-time
Position Summary
The Field Technology Support Engineer provides on-site and remote technical support to ensure the stability, performance, and usability of end-user systems and local IT infrastructure across multiple locations. This role serves as the primary field-based IT contact, delivering hands-on support, managing incidents, and maintaining a high-quality end-user experience while collaborating with enterprise IT teams.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
The ideal candidate is a self-motivated professional with strong technical expertise, excellent customer service skills, and the ability to work independently in field environments.
Key Responsibilities
End-User & Technical Support
· Provide on-site and remote support for desktops, laptops, printers, mobile devices, and peripherals.
· Diagnose and resolve hardware, software, and connectivity issues in Windows and macOS environments.
· Deliver responsive, customer-focused support via ticketing systems, phone, and in-person interactions.
Installation & Deployment
· Install, configure, and deploy IT hardware, operating systems, and enterprise applications.
· Perform system upgrades, PC refreshes, imaging, and user profile migrations.
· Configure collaboration tools, VPN, email, and endpoint security solutions.
Incident & Service Management
· Manage incidents and service requests using enterprise ticketing systems.
· Ensure timely resolution in accordance with established service level agreements (SLAs).
· Document issues, resolutions, and updates accurately within tracking systems.
Infrastructure & Network Support
· Perform basic troubleshooting for LAN/Wi-Fi and TCP/IP connectivity issues.
· Support local network infrastructure including cabling and switch ports.
· Coordinate with centralized IT teams to resolve complex issues.
Asset & Configuration Management
· Maintain accurate inventory of IT assets and equipment.
· Track device lifecycle and ensure compliance with standards.
Preventive Maintenance & Continuous Improvement
· Conduct routine health checks and proactive maintenance on endpoints.
· Identify trends and recommend improvements to enhance reliability.
User Training & Engagement
· Provide guidance and training on IT tools and applications.
· Partner with business users to improve technology adoption.
Field Support & Travel
· Travel regularly to office and regional locations.
· Work in operational environments while adhering to safety standards.
Required Qualifications
Education & Experience
· Bachelor’s degree in Computer Science, Information Systems, or related field preferred; equivalent experience considered.
· Experience in field IT support or desktop support environment.
Technical Skills
· Proficiency with Windows 10/11 and Microsoft 365.
· Knowledge of Active Directory, networking (TCP/IP, DNS, DHCP), and ticketing systems (Service Now).
· Experience with imaging technologies and hardware troubleshooting (MDT/Intune).
Core Competencies
· Strong troubleshooting and analytical skills.
· Excellent communication and customer service skills.
· Ability to work independently and manage priorities.
Working Conditions
· Frequent travel, including overnight travel as needed.
· Ability to lift and install IT equipment. xavwley
· Work in office, field, and industrial environments.
Location and commute
2639 Erie Ave, Cincinnati, OH 45208.
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3207204948.