About this position

Remote Customer Experience Coordinator

Remote | Flexible Schedule | Training Provided

We're looking for organized, service-focused individuals to help clients stay informed and supported throughout the travel planning process.

As a Remote Customer Experience Coordinator, you'll assist with client communication, scheduling, reservations, and follow-up while helping keep accommodations, transportation, activities, and itinerary details organized.

Previous experience is not required. Training and ongoing support are provided.

What You'll Do

Respond to client questions and requests
Gather dates, preferences, and important details
Coordinate schedules and confirmations
Assist with reservation and itinerary information
Provide updates and follow up on pending items
Help manage changes or special requests
Maintain accurate client records

What We're Looking For

Strong communication skills
Good organization and attention to detail
Reliable follow-through
Ability to manage multiple requests
Comfort working independently
Familiarity with email and online systems
Positive, client-focused attitude

Experience in customer service, hospitality, reservations, scheduling, administration, or client support can be helpful, but it is not required.

What You Can Expect

Fully remote work
Flexible scheduling
Structured training
Ongoing support and resources
Access to digital planning tools
Opportunities to build client-service and travel-coordination skills

Eligibility

Applicants must be located in:

Next Step

Selected applicants will be invited to a live interview to review the role, compensation structure, training, support, and next steps.

Apply

If you're organized, dependable, and enjoy helping clients have a smooth planning experience, submit your application today to be considered.

Location and commute

Worcester, MA .

Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.

How to apply

Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3182820305.