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Food Service & Hospitality

Shift Leader

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Super Burrito - Manhattan West New York
Job typeOther PostedOct 7, 2026 Apply byNov 6, 2026

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About this position

Department: Front of House

The Mission

To lead the FOH team during service, maintain strong service standards, and support a smooth, efficient, and welcoming guest experience in a high-volume environment.

Reporting & Authority

Reports To: General Manager

The FOH Shift Supervisor is responsible for the day-to-day leadership of the FOH team during assigned shifts.

The FOH Shift Supervisor may direct FOH staff during service, deploy staff between positions, organize breaks, address operational issues, and make decisions within established company standards and direction.

What You'll Do
  • Team Leadership: Supervise FOH staff and keep the team organized and focused.
  • FOH Operations: Take ownership of the FOH operation during the shift.
  • Guest Experience: Address guest concerns promptly and professionally.
  • Staff Deployment: Move staff between positions as business levels change and maintain coverage.
  • Service Coordination: Coordinate with BOH leadership regarding ticket pacing, staffing, 86'd items, and operational priorities.
  • Training & Coaching: Reinforce standards through real-time coaching and feedback.
  • Accountability: Hold FOH staff accountable to established standards and procedures.
  • Cash & POS: Monitor POS operation, cash handling, voids, comps, and refunds.
  • FOH Standards: Maintain cleanliness, organization, and presentation throughout FOH areas.
  • Opening & Closing: Execute and monitor assigned FOH opening and closing procedures.
  • Problem Solving: Address issues independently when appropriate and escalate when necessary.
  • Shift Handoff: Communicate important staffing, guest, equipment, maintenance, and operational issues to management.
What You Bring
  • Experience in a high-volume restaurant environment
  • Previous supervisory or key-holder experience preferred
  • Strong communication and guest-service skills
  • Ability to remain calm and decisive during high-volume service
  • Strong knowledge of restaurant service and operational standards
  • Hands-on leadership style
  • Strong organizational skills
  • Reliability, punctuality, and ownership
Required Qualifications
  • Valid NYC Food Protection Certificate
  • Previous restaurant experience
  • Previous leadership experience preferred
  • Ability to operate POS and restaurant technology
  • Ability to lead and coach a team
  • Ability to meet NYC DOH food safety and sanitation requirements
Availability
  • Reliable and consistent availability based on business needs
  • Availability for weekday, weekend, opening, and closing shifts
  • Flexibility during high-volume periods, events, and staffing needs
What Success Looks Like

A successful FOH Shift Supervisor keeps the team organized, maintains strong service standards, communicates effectively with BOH and management, and takes ownership of the FOH operation throughout the shift.

More detail about Super Burrito - Manhattan West part of Super Burrito, please visit https://culinaryagents.com/entities/1207669-Super-Burrito---Manhattan-West

Location

New York .

The source lists New York but does not specify a city. Check the original listing for the work location and any remote-work conditions.

How to apply

Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3136502331.

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